• Cykel warranty only covers bike frame and non-suspension fork.
• Paint or Sticker color fading caused by ultraviolet light (UV) or outdoor exposure are not covered in this warranty.
• Warranty does not cover wear items such as: bearings, bushings, tires, tubes, rims, brake pads, brake and shifter cables-casings-hose, chains, gears, handle grips, bar tapes, and saddles which are subject to varying wear life depending on use, load, weather, road conditions etc. Premature wear or defect will be taken into account in any claim involving a wear item.
• Any defect arising due to normal wear and tear, improper assembly, subsequent maintenance, scratches, or damage caused due to the use of chemicals, improper storage, and parking are specifically excluded from the coverage of this limited warranty.
• This limited warranty shall not be seen or interpreted in any manner whatsoever to suggest or infer that the product is imperishable or will last forever.

Warranty is valid only for:

• Products that are bought from Cykel outlet (proven by official invoice/receipt/warranty card).
• Products that are bought from Cykel online store www.cykel.lk (proven by official invoice/receipt/warranty card).
• The original owner and is not transferable.

Warranty may become void if:

• The bike that has been modified either non-technically (i.e. repainted) or technically or both where the modification may impair the original specification and purpose.
• The bike has been ridden with abnormal condition, in a competition and/or commercial activities and/or other purposes where the original purpose of the bike is not met.
• There is a damage due to incompetence of not following owner’s manual.
• There is a usage of components that do not met technical and safety standards for bike riding.
• The damage is caused by accident, force majeur, and natural disaster (i.e. flood, fire, earthquake).
• The bike is an ex-prototype or ex-demo bike.

The right processing route for warranty claim is as follows:

1. If you have personally inspected found that the features are not working as expected, you need to report the concern to us ASAP via the following: 
   Email – [email protected]  
   Phone/WhatsApp:  +94 706 655 455
2. Once you get approval from us proceed to send the product to our address (with all packaging, if available) in safe conditions. 
3. Once we do a preliminary check to confirm the problem we will raise a warranty concern to the brand via their official distributor in Sri Lanka.
4. During the process they may ask us to send the product to them or advices us on how to proceed. Brands take their own time in resolving warranty cases, so we have to get their resolutions to the original place of registering the concern. If there is any additional shipping charges involved for sending the product to-from the supplier, we will inform you on this ahead.

Kindly submit/send the product to our store’s return address:
Cykel
206A, Galle Road, Colombo – 4, Sri Lanka
Phone: +94 706 655 455

• Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Cykel.
• This warranty extends from the date of purchase, applies only to the original owner, and is not transferable.
• In no event shall Cykel be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
• When a warranty case is accepted and processed, the removal, assembly and tuning requirements of any components or frames is borne by the owner.
• For some country, Import Duty may be charged by Customs authority which become the responsibility of the owner.
• Any costs/inconvenience caused by the loss of use of the bicycle/components while the warranty process takes place is not covered by Cykel.